Case Studies

Lumi

A parental control app prototype designed to help parents review screen time, set daily app limits, and plan device-free hours. Lumi’s high-fidelity design brings screen-time information, app limits, and schedules into a shared family experience.

Role

UX Researcher & UI Designer

Project Goal

Design and evaluate a prototype that helps parents understand their children’s app usage and configure limits and schedules with clear feedback.

Target Audience

Parents with young children who want to manage screen use, including those with little or no experience using parental control apps.

The project began with a hypothetical persona, Laura Martínez: a busy parent seeking a simpler way to manage her children’s digital habits. This persona helped frame initial task scenarios and user stories, which were subsequently refined through usability testing with three parents. Laura Martínez is a hypothetical persona used to frame the initial needs and task scenarios.

Persona card for Laura Martínez, 38, a teacher and parent of two children aged 8 and 14. She wants to reduce screen time and monitor app usage, and is frustrated by overly complex parental control apps.

Key Challenges & Constraints

The main challenge was making different types of restrictions understandable: distinguishing a daily limit (time duration) from a complete block (access prevention), and guiding schedule setup (start time, end time, and active days).

Evaluation Constraints: Usability evaluation focused on three core tasks evaluated in the low-fidelity prototype with three parents. The high-fidelity design was informed by those findings and reviewed for color contrast, button sizing, and heuristic usability principles. A follow-up user test on the high-fidelity prototype remains pending.

Design Strategy

Make screen time easier to find

Brought the daily screen-time summary into Home and provided a detailed usage view organized by app and category, clearly distinguishing profiles with usage data from unlinked devices.

Separate limits from blocking

Presented "Límite diario" and "Bloquear por completo" as separate choices with explicit short explanations and warning dialogs to direct parents to daily limits if they only want duration controls.

Explain schedules step by step

Divided rest schedule setup into two clear steps (selecting start time and selecting end time), explicitly stating when rest periods end the following morning.

Provide feedback after changes

Integrated confirmation states for saved limits, blocked apps, and saved schedules, offering an "Undo" option so parents can reverse intended changes easily.

Evaluation Conducted

We conducted moderated, in-person usability testing sessions with three parents using the low-fidelity prototype on a mobile device while thinking aloud to observe actions, questions, and difficulties. The low-fidelity prototype used in testing covered screen-time review, app restrictions, and schedule configuration.

Research Question: "How easy is it for parents to configure and monitor their children’s app usage?"

Five low-fidelity wireframes tested with parents: Home with today’s usage and per-app list, weekly schedule, start-time picker, app limits list, and a dialog to set a 45-minute limit.

Task Scenario

Participants were asked to imagine that their child was spending too much time on TikTok and complete three goals:

  1. Find how much time the child had spent on TikTok that day.
  2. Set a daily limit of one hour for TikTok.
  3. Configure a general schedule that prevented phone use after 7 p.m.

Test Results & User Feedback

Quantitative results from the low-fidelity usability testing sessions with three parents:

Completed Tasks

8 of 9 tasks (88.9%) completed across participants.

Requests for Help

12 total requests recorded across participants.

Recorded Errors

19 total errors (unnecessary clicks or wrong routes).

Two participants completed all three tasks. The remaining participant blocked TikTok entirely instead of setting a one-hour daily limit. While task completion showed goals could be reached, help requests and errors highlighted critical friction points:

  • Finding Screen-Time Information: Participants requested help locating the Screen Time section, prioritizing usage visibility on Home.
  • Understanding Schedules: Participants confused start vs. end times and daily vs. weekly settings, generating wrong schedules.
  • Distinguishing Limit vs. Block: One participant blocked TikTok entirely instead of applying a duration limit, proving the need for explicit choice explanations.
  • Moving Between Screens: Difficulties returning to previous screens guided the implementation of consistent global navigation.

Final Design & Improvements

Guided by the low-fidelity study observations, I created the high-fidelity design in Figma to address each identified friction point:

Five high-fidelity Lumi screens: Home with family summary, Screen time with category chart, rest-start time sheet, app limits list, and the TikTok restriction sheet.

1. Screen-time visibility and navigation

Home now includes a daily screen-time summary and access to a detailed usage view. The high-fidelity design uses shared navigation components to provide consistent routes.

  • Related finding: Participants needed help locating screen-time information and moving between screens.
  • Design intent: Make usage information easier to identify and reduce reliance on backtracking.

The revised design brings daily screen time into Home and provides access to usage details.

Lumi Home screen with a family summary and Juan’s daily screen time of 4 h 43 min split by category.
Lumi Screen time screen with Today and This week tabs, a donut chart of 4 h 43 min, and usage by category.

2. Clear app restriction choices

The restriction sheet presents “Límite diario” and “Bloquear por completo” as separate options, each with a one-line explanation. After a restriction is applied, a confirmation message such as “TikTok bloqueada” offers “Deshacer”.

  • Related finding: One participant blocked TikTok instead of applying a one-hour limit.
  • Design intent: Help parents understand and confirm the restriction they are choosing before committing.

The revised restriction flow separates a daily limit from a complete block and explains each option before confirmation.

Confirmation message “TikTok bloqueada” with a “Deshacer” (undo) button above the bottom navigation bar.

3. Guided schedule configuration

The schedule flow separates start and end times into two steps ("Step 1 of 2", "Step 2 of 2"), explicitly signaling next-day morning endings.

  • Related finding: Participants confused schedule times and daily or weekly settings.
  • Design intent: Make the meaning of each time selection explicit.

Schedule configuration is divided into start and end steps, with an explicit indication when the rest period ends the following day.

Schedule sheet, step 1 of 2: choosing the rest start time, set to 07:00 PM, with suggested times.
Schedule sheet, step 2 of 2: choosing the rest end time on the next day, set to 06:00 AM, with a “Guardar horario” button.

4. Additional states and family flows

Included device linking error states, unlinked empty states, and child-facing screens that explain when app time runs out and offer an extra time request flow.

  • Design scope note: These additions extend the high-fidelity design beyond the three tested tasks.

Additional high-fidelity states explain linking errors and allow children to request extra app time. These flows were not part of the initial usability test.

Sign-up form with inline errors asking for a complete email address and a password of at least 8 characters.
Device-linking screen with an error message saying the entered code is invalid or expired.

Design Review Note: During high-fidelity refinement, I reviewed color contrast, button sizing, and applied Nielsen’s usability heuristics to guide feedback and error prevention. The Figma file represents interface states and intended interactions; follow-up user testing is required to assess its quantitative impact.

Key Learnings

The low-fidelity study showed that task completion alone did not explain the user experience. Most tasks were completed, but requests for help and unnecessary navigation steps revealed difficulties with restrictions and schedule configuration.

Core Learning: Those empirical observations directly guided the high-fidelity design: bringing screen time into Home, separating daily limits from complete blocking, and explaining schedules step by step. A follow-up study with users is needed to assess whether the revised flows help parents complete the same tasks with less assistance and fewer errors.